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Summary
Profoundly talented, knowledgeable and result-oriented zonal Manager with more than 16 years experience in leading a store team that serves, welcomes, and advises customers including providing sales leadership, motivating store team, managing the financial health of the stores, driving revenue growth, profit growth, inventory management, loss prevention, staffing, training and accounts receivable.
Experience
Zonal Sales Manager
Exceeded sales targets consistently, achieving an outstanding sales growth of 90-130 against targets at the same store level from 2013 to 2018.Maintained impressive same-store performance, achieving sales ranging from 75-90 from 2019 to 2023, consistently exceeding previous year\'s figures.Spearheaded the launch of 20+ new outlets in Central and South Punjab, generating millions in targeted revenue within just three days of each launch.Generated approximately 30 million in savings through strategic retail agreements, optimizing expenses without compromising quality.Exhibited strong crisis management skills during the COVID-19 pandemic, negotiating substantial rent concessions with landlords to ensure financial well-being.
Manager Operation and Sales
Opened and managed stores in 6 cities, expanding the brand\'s presence and market reach.Implemented effective recruiting, talent management, and retention strategies, contributing to a skilled and motivated workforce.Provided guidance on strategic human resource initiatives, ensuring a strong organizational culture and employee satisfaction.Managed multiple recruiting requisitions, sourcing top talent and building capable teams.Established fair compensation practices by setting appropriate salary grades and guidelines.Resolved complaints and grievances promptly, fostering a harmonious work environment.Designed impactful training programs to elevate sales performance and customer satisfaction.Implemented cost-effective strategies to optimize operations and drive profitability. Analyzed sales figures and provided insights for informed decision-making.Identified growth opportunities and prepared feasibility reports for new outlets.
TOT Store Manager
Developed and executed comprehensive sales plans, resulting in a remarkable 12 growth in sales and profit.Led a dedicated team of associates, ensuring their professional development through training programs.Maintained operational integrity of stores, controlling expenses, shrinkage, and inventory levels.Achieved a remarkable 95 customer satisfaction rate by exceeding sales targets and maintaining 0 shrinkage.Spearheaded the operational setup of new stores in various locations, enhancing brand awareness and publicity.Monitored Quality-of-Service performance, ensuring the highest standards of customer care.
